Our Return Policy ONLY applies to door hardware. We Do Not accept returns on any custom orders, doors, grills, stalls, stall accessories, cupolas, chicken coops, sheds, etc.
To decrease the likelihood of our hardware returns, we carefully inspect every item we ship. You can be sure, we inspect every item for damages, defects, etc. during packing of the product. Please read our Return Policy carefully before ordering any product. By ordering a product from us, you agree to the terms of our Return Policy.
We do offer (30) days return policy for any of our hardware. Please call us first before returning any of the hardware purchased. All returns will be subject to the following terms:
You must return the item within 30 days of your purchase.
All goods returned to Seller must be in the original packaging and in resalable condition and must pass inspection before any credit is issued by Seller.
1. Please call us or send us an email firstname.lastname@example.org before returning your item. If you do not notify us first, your return will not be accepted.
2. Send your returned item to:
Keystone Barn Supply LLC
347 Breckenridge Way
Lancaster, PA 17601
3. Include in your package a signed letter stating the reason for your return and the original receipt. No returns will be accepted without original receipt.
Custom order, or merchandise that has been used, damaged in transit, or altered in any way, will not be accepted for return or exchange.
All returned items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
All of our packing is in accordance with carrier requirements. It is your responsibility to examine the shipment carefully before accepting it. If you find any evidence of damage or a shortage, make sure that the delivering company makes a suitable notation on the freight bill before you sign it. If, after receipt of shipment, concealed damage is discovered, immediately notify the delivering carrier, requesting immediate inspection. The inspection report should be used to support your claim against the carrier. Any claim for damage or shortage must be filed by you with your delivering carrier. We will not accept the return of merchandise damaged in transit. Your recourse is with the delivering carrier. Freight claim filing is the responsibility of the consignee and not KeystoneBarns.com
NOTE: If you receive product that's either damaged or missing (applies to hardware only), you MUST notify us within ten (10) days by calling us or sending us an email with detailed description of any damage or missing product. You will be assigned a claim number as a proof of your call or email. Please note that if you fail to notify us of any missing or damaged product within (10) days, we will not accept your return, ship you missing product or refund you money for missing or damaged product.